Staff Technical Writer
Job description
About Pinecone
Pinecone is the knowledge infrastructure for AI at scale. Its leading vector database and knowledge engine, Pinecone Nexus, power accurate, performant AI applications for more than 9,000 customers and 800,000 developers worldwide. Pinecone's mission is to make AI knowledgeable. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital.
About the team/role:
As a technical writer at Pinecone, you will apply your technical and writing skills to help engineers discover, explore, and build with vector databases — the next generation of search infrastructure. Documentation contributes significantly to our developers’ experience of the platform, success with using it, and our success as a company, so you will make an immediate impact. You will report to the Head of Documentation and work closely with the Product, Engineering, and Marketing teams.
To succeed in this role, you must have the technical background to learn cutting-edge developer and ML tools quickly. You must be passionate about writing, with a penchant for clarity, accuracy, simplicity, and organization. Our team is growing fast and the customers are growing even faster, so you must be comfortable working with a high degree of autonomy in a fast-paced environment. If this sounds exciting, we want to hear from you!
Responsibilities:
Plan and write documentation for developers, ML engineers, and technical architects of all experience levels: Technical guides, API and client references, walkthroughs, and sample apps.
Contribute to the information architecture and user experience of the developer portal.
Create a maintenance and iterative improvement cycle for our documentation
Collaborate closely with engineering and product on new feature documentation.
Collaborate closely with customer success and developer advocates to understand user needs and address them with documentation.
Collect and use qualitative (eg, user research) and quantitative (eg, analytics) data to help improve the documentation content and user experience.
Requirements:
Experience planning, researching, writing, and editing technical documentation for developers in a startup environment.
Experience using and documenting SDKs, APIs, and similar tools.
Proficiency with static site generators, version control, managing docs as code, OpenAPI, and a docs platform such as Redocly or Readme.
Superb writing skills with an obsession for clarity, accuracy, and simplicity.
Curiosity, thoroughness, organization, enthusiasm, and self-direction.
Preferred but not required:
Experience with databases, machine learning, or search technologies.
Experience creating diagrams and video tutorials.
Perks & Benefits:
Comprehensive health coverage including medical, dental, vision, and mental health resources
401(k) Plan
Equity award
Flexible time off
Paid parental leave
Annual Company Retreat
WFH Equipment Stipend
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.