Senior Solutions Engineer - New England
Job description
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: New England (MA, CT)
What you'll do as a Senior Solutions Engineer
The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers.
You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers. In this role, you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.
Customer Engagement & Solution Mapping
- Identifying customer initiatives and business challenges, and subsequently mapping them to appropriate Cloudflare solutions.
- Building technical champions and strong relationships within customer accounts.
- Leading demonstration and proof-of-concept activities for both prospects and customers.
- Developing and presenting customer presentations tailored for all organizational levels within an Enterprise Customer's organization.
Expertise & Evangelism
- Demonstrating and sharing Cloudflare expertise with peers through the creation of professional content, including white papers, blog posts, and other knowledge-sharing activities.
- Representing and evangelizing Cloudflare externally with thought leadership and expertise at Developer, Community, Technology, Cybersecurity, and Industry-focused events.
- Applying in-depth vertical knowledge or domain expertise to advise on best practices.
Required Qualifications:
- Bachelor's Degree or equivalent relevant work experience.
- Minimum 5 years pre-sales experience.
- Proven experience in a customer-facing technical role, such as Solutions Engineer, with exposure to CDN, Security, Networking, or SaaS technologies.
- Solid written, verbal, and presentation communication skills.
- Demonstrated ability to manage multiple projects and activities concurrently.
- Highly motivated, curious, and collaborative team player who works with a sense of urgency.
Travel Requirement:
- The position requires up to 50% travel for attending meetings with prospects or customers, participating in conferences and industry events, and collaborating with Cloudflare colleagues.
Examples of more desirable skills, knowledge and experience:
- Networking & Application Architecture: Strong grasp of fundamental customer network and application designs, including detailed knowledge of the user-to-application workflow in hybrid environments (Azure, AWS, GCP).
- Security: Understanding, knowledge, or experience with application and network security.
- SaaS & Remote Access: Familiarity with SaaS application environments and challenges related to VPN/remote access.
- Monitoring & Analytics: Experience or knowledge of SIEM and log analytics platforms.
- Client Management: Foundational knowledge of client OS and software distribution.
- Executive Communication: Demonstrated ability to interact with and communicate messages of network and security transformation to senior-level staff and executives.
- Networking Expertise: Strong understanding of routing, subnetting, split tunnels, SD-WAN, and local internet breakout.
- Security Risks: Familiarity with common end-user and application security threats, including DDoS, malware, phishing, and viruses.
- Market Knowledge: Awareness of the competitive landscape, particularly concerning CDN providers and internet security technologies.
Bonus Points
- Education: While graduate-level degrees in Computer Science, Engineering, or related fields are noted, this is not a strict requirement. We welcome candidates from all backgrounds.
- Certifications: Relevant certifications such as Azure/AWS/GCP Architect are a plus.
Compensation
Compensation may be adjusted depending on work location.
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $234,000 - $292,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.