Solutions Engineer Manager, Associate Programs
Job description
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: Austin, TX
What you’ll do as a Solutions Engineer Manager, Associate Programs
The Role: Impacting the Future of Cloudflare
As the Manager for Cloudflare’s Associate Engineer (ASE) Program, you aren't just managing a team; you are architecting the engine that powers our technical field organization. Your mission is to design, execute, and scale a world-class development program that transforms early-career talent into high-performing technical consultants.
You are a curriculum builder and talent strategist first. You will lead a cohort of ASEs (Interns) through a rigorous, multi-modal journey—blending deep technical networking knowledge with sharp commercial acumen. You will bridge the gap between "knowing the tech" and "solving the customer's business problem," ensuring our graduates are ready to hit the ground running in Solutions Engineering, Customer Success, and beyond. You will be the main decision maker on Interns that succeed into a full time role as well.
What You’ll Do
- Program Architecture: Own the end-to-end ASE lifecycle, from onboarding and curriculum design to "graduation" into the field.
- Pedagogical Leadership: Build hands-on labs, certification paths, and competency-based assessments that validate both technical depth (Cloud, Security, Workers) and soft skills (Discovery, Demoing, MEDDPICC).
- Stakeholder Alignment: Act as the primary liaison between University Recruiting, Sales Leadership, and Global Enablement to ensure the program's output aligns with the business's hiring needs.
- Coaching & Mentorship: Provide direct management to a cohort of ASEs, offering structured feedback, career pathing, and performance coaching.
- Operational Excellence: Track and report on program KPIs, such as "Time to Productivity," graduation rates, and long-term retention of program alumni.
- Culture Catalyst: Instill Cloudflare’s values of curiosity and collaboration into our newest team members, setting the tone for their entire career.
- Identify best capability and align ASEs accordingly by working with respective leaders (Solution Engineer roles, BDR roles, Customer Success..etc)
Requirements: What You Bring
- 5+ years of experience in Technical Enablement, Program Management, or customer-facing technical roles (SE, SA, or Professional Services).
- Program Design Mastery: Proven track record of building and managing "Academy-style" programs or large-scale technical training initiatives.
- Technical Fluency: 3+ years of experience with Internet protocols (TCP/IP, DNS, TLS), Cloud Security, or Edge Computing. You should be able to "talk shop" with engineers while teaching a beginner.
- Instructional Mindset: You don't just know the material; you know how to teach it. You have experience creating structured learning paths and hands-on lab environments.
- Stakeholder Influence: Ability to navigate a complex global organization and gain buy-in from senior Sales and Engineering leadership.
- Leadership: 2+ years of experience managing teams or leading high-impact cross-functional projects.
- Sales Literacy: Familiarity with modern sales methodologies (e.g., MEDDPICC, Command of the Message) and the ability to weave these into a technical curriculum.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.