Senior Deliverability Operations Consultant
Job description
POS-6443
Senior Email Deliverability Operations Consultant
Role Summary
Our mission at HubSpot is to help millions of organizations grow better.
Email is one of the most important ways our customers connect with their audiences, and deliverability is foundational to that success. As a Senior Email Deliverability Operations Consultant, you’ll help improve how HubSpot builds and operates reliable, scalable email systems while partnering across Product, Engineering, and Customer Success to improve customer outcomes. You’ll combine technical expertise with strategic problem-solving to resolve complex deliverability challenges, influence product direction, and advocate for industry best practices across the email ecosystem. Success in this role requires strong cross-functional partnership, clear communication, and the ability to influence outcomes across technical and non-technical teams.
What You’ll Do
- Monitor and improve the health, performance, and reputation of HubSpot’s global email sending infrastructure using internal tooling, SQL, AI-enabled workflows, and industry-standard deliverability platforms.
- Investigate and resolve complex deliverability issues related to authentication, DNS, spam filtering, sender reputation, and MTA infrastructure.
- Partner with Product Managers and Engineers to improve deliverability-focused product experiences and operational scalability.
- Collaborate with Customer Success, Support, and Deliverability Success teams to guide customers through technical deliverability challenges and best practices.
- Analyze email delivery trends, operational metrics, and customer behaviors to identify risks, opportunities, and actionable recommendations.
- Utilize AI tooling and automation platforms to accelerate investigations, improve operational efficiency, and enhance analytical workflows.
- Participate in an on-call rotation supporting deliverability and email sending operations.
- Represent HubSpot within the broader deliverability community through industry groups, conferences, forums, and partnerships.
- Contribute thought leadership through documentation, playbooks, postmortems, enablement resources, and educational content.
- Stay current on evolving industry standards, authentication technologies, anti-spam systems, and global email compliance regulations.
What You’ll Bring
Required Qualifications
- Significant experience working with email delivery systems, MTA infrastructure, and large-scale sending operations.
- Strong understanding of email authentication protocols including SPF, DKIM, and DMARC.
- Experience diagnosing and resolving sender reputation, blocklisting, and spam filtering issues.
- Proficiency with SQL and data analysis for monitoring, troubleshooting, and reporting.
- Strong understanding of DNS, networking fundamentals, and email infrastructure concepts.
- Experience using AI tooling such as Claude, ChatGPT or similar platforms to improve operational efficiency, research, troubleshooting, or analytical workflows.
- Experience with third-party deliverability and reputation platforms such as Google Postmaster Tools, Microsoft SNDS, Inbox Monster, Validity, Yahoo Sender Hub, and DMARCian.
- Ability to communicate complex deliverability concepts clearly to customers and internal teams.
- Experience collaborating cross-functionally with technical and non-technical stakeholders.
- Comfortable operating in fast-paced, high-impact operational environments, including participation in on-call rotations.
- Exceptional collaboration and communication skills, with the ability to build trust, influence decisions, and work effectively across Product, Engineering, Customer Success, Support, and external industry partners.
Nice-to-Have Qualifications
- Experience working directly with ISPs, anti-spam organizations, or email security providers.
- Experience participating in or contributing to industry communities such as M3AAWG or similar forums.
- Knowledge of global email compliance frameworks including CAN-SPAM, GDPR, and CASL and regional regulations such as France’s CNIL and Italy’s Garante.
- Experience creating and maintaining technical documentation, educational resources, or thought leadership content.
Where You’ll Work
- Location: North America, Eastern timezone preferred
- Work location preference eligibility: Remote
- Travel/Shift: Occasional travel for industry conferences or team collaboration sessions as needed
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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