Senior Engineering Manager, Service Hub Omnichannel Group
Job description
POS-15507
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. Be a part of that, come lead the Omnichannel Product Group! We are delivering a unified, AI-first omnichannel platform that moves beyond siloed tools to create a single, seamless experience across all communication channels. As a Senior Engineering Manager, you'll drive AI & human collaboration and enterprise-grade scale for a platform that powers millions of interactions for 300k global customers. Help us define the future of frictionless channel activation across voice, messaging, email, and apps.
What You’ll Do
- Lead and grow several engineering teams in HubSpot’s Omnichannel Product Group
- You’ll deliver high-quality, scalable platform and product experiences that support all of HubSpot’s core hubs.
- Partner closely with Product, Design, and cross-functional leaders to define and execute roadmap priorities.
- Establish and uphold a high-performance engineering culture, including strong technical standards and accountability, performance management, and career development.
- Contribute hands-on technical leadership, guiding architecture and participating in critical technical discussions across the stack.
- Align teams to support the needs of both internal teams and external partners by providing a robust and easy to integrate channels platform.
- Navigate ambiguity and drive clarity, enabling teams to move quickly, experiment, and iterate effectively
Required Qualifications
- Proven experience leading and scaling engineering teams (20+ engineers), including team leads and senior technical individual contributors.
- Strong product engineering background, with experience building and scaling SaaS products from early stages through high growth.
- You have experience shaping feature delivery from early stage validation, to late stage maturity.
- Demonstrated ability to lead full-stack product discussions and influence both frontend and backend architecture.
- Hands-on technical credibility with a track record of contributing to engineering decisions and mentoring teams.
- Experience driving high performance through goal setting, feedback, and performance management.
- Ability to operate effectively in ambiguous environments and make informed decisions without complete data.
- Strong cross-functional collaboration skills, with experience partnering across product, design, and engineering.
- Experience leveraging or integrating AI/GenAI into product development workflows or features.
Nice-to-Have Qualifications
- Experience working on voice calling and SMS features.
- Experience building AI products and agents.
- Background in both upmarket and downmarket product experiences.
Where You’ll Work
- Location: United States
- Work location preference eligibility: Flexible (Remote, Hybrid, or Onsite)
- Travel/Shift: Some travel required for cross-functional collaboration and team alignment
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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