Lead Services Consultant
Job description
Lead Services Consultant
As a Lead Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up HubSpot’s growing enterprise team.
In this role, you’ll get to:
- Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot:
- Diagnose customer need based on business objectives and technical requirements
- Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
- Work directly with the customer or partner to define resource needs
- Establish clear milestones, project plans, and timelines for execution
- Present plans to the customer's Executive team
- Influence customer purchase decisions by driving urgency and certainty in recommended solutions
- Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers.
- Build relationships with accredited Solutions Partners to:
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- Enhance quality of recommendations
- Contribute to partner development by providing feedback directly and through PDMs
- Enhance effectiveness of partner accreditations
- Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects
This role is open in office, flexible or remote in Ireland and the UK
We are looking for people who:
- Have fluency in English
- Have 5+years experience in a similar role
- Have a customer first mindset and a consultative approach to problem solving
- Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
- Have experience helping customers drive organizational change
- Have experience driving value conversations to executive teams
- Have excellent oral and written communication skills
- Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
- Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow
- Are very detailed-oriented and have strong project management skills
- Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.
This resource will help guide how we recommend thinking about the range you see.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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