Payroll Client Services Specialist Lead (DACH Region)
Job description
About Remote
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
What this job can offer you
- An opportunity to continue build and advance your career in payroll and customer service, within a fast-paced, innovative company.
- Contribute to a company making a global impact on the future of work.
- Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
- Opportunities for continuous learning and career development, with access to training programs and mentorship.
- Competitive compensation and benefits.
What you bring
- Experience in processing end-to-end Payroll or equivalent experience.
- Non-Negotiable: Hands-on experience processing end-to-end payroll specifically for Germany and/or Switzerland.
- Professional fluency in German.
- Deep understanding of payroll tax regulations and compliance standards within the DACH region.
- Experience in client-facing roles
- Analytical mind and exceptional problem-solving skills to tackle complex issues and escalations.
- Thriving in a fast-paced, international environment: you're adaptable, enjoy collaborating across cultures, and strive to improve workflows for increased efficiency.
- Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack.
- Team player: you demonstrate the ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence.
- Bonus points: experience working remotely is a plus, but not required.
- Demonstrates strong automation and AI capabilities and AI fluency.
Key Responsibilities
- Serve as specialist level support for all inquiries related to German and Swiss payroll runs, ensuring strict adherence to local compliance and tax regulations.
- Regional Specialist for all products: Act as the specialist for all payroll-related matters in your assigned region or sub-region, ensuring all stakeholders are informed of any changes, delays, or updates.
- Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions.
- Work autonomously on customer escalations and diligently bring them to quick resolution.
- Collaborate seamlessly: work hand-in-hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs).
- May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution
Practicals
- You'll report to: Manager, Payroll Client Services
- Team: [Payroll] - [Payroll Client Services]
- Direct reports: None
- This is a full-time role with a fixed weekly schedule from Saturday through Wednesday. Candidates must be available to work weekends as part of their standard shift.
- Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with future manager
- Interview with senior manager
- Prior employment verification check
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
Please note we accept applications on an ongoing basis.