Senior Product Manager, Toast Now
Job description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast Now is one of the most successful and fast-growing products at Toast. User acquisition, engagement, and demand for new features are at an all-time high, creating new opportunities to build scalable solutions that help restaurant managers run their businesses on the go. We’re looking for a Senior Product Manager who can drive product innovation and own a strategic domain within Toast Now. You’ll work closely with a high-caliber team of engineers, designers, and researchers to shape the future of Toast Now—delivering a best-in-class mobile experience that helps restaurant managers manage their restaurants from anywhere.
This role calls for someone who can take ownership, make sound tradeoffs, and lead their team to execute with confidence. You can take complex ideas, break them down into smaller components, advocate for bold ideas, and rally your team and partners to build and launch them successfully.
You thrive in a fast-paced environment where ambitious goals and big challenges are the norm. You have a strong foundation in product management, and what sets you apart is your ability to own your product area end to end, build deep customer connections, and partner with cross-functional teammates to drive measurable impact.
You are obsessed with numbers, constantly digging into data to uncover insights and push beyond surface-level conclusions. You have a track record of finding creative answers to complex questions—turning ambiguity into opportunity
A day in the life (Responsibilities)
- Own and drive the roadmap for your area of Toast Now, reimagining how restaurant managers engage with Toast on mobile.
- Work closely with engineers and designers to concept, prototype, ship, measure, and iterate on product features.
- Define and deliver outcomes in your product area—owning success metrics and driving product changes that create measurable improvements in customer value and product economics.
- Research and engage deeply with customers—whether through direct conversations, sales interactions, or support calls.
- Operate at both strategic and executional levels, translating vision into detailed product requirements and cross-functional execution plans.
- Champion customer needs internally by building strong relationships across teams, influencing decisions on related initiatives with data and insights.
What you'll need to thrive (Requirements)
- Proven experience as a Product Manager at a Senior level, ideally with mobile product experience.
- Strong analytical mindset with a track record of using data to drive decisions.
- Exceptional ability to build relationships across engineering, design, marketing, and other product teams.
- Ability to operate autonomously, take ownership, and influence decisions across teams working on related initiatives.
- Entrepreneurial mindset—comfortable with ambiguity and capable of turning vision into execution.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.