Staff Machine Learning Engineer
Job description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next L4, Machine Learning Engineer, Trust Intelligence Platform
About the job
Join Twilio’s rapidly-growing Trust Intelligence Platform team as an L4 Machine Learning. You will design, build, and operate the cloud-native data and ML infrastructure that powers every customer interaction, enabling Twilio’s product teams and customers to move from raw events to real-time intelligence. This is a hands-on, builder-focused role that offers clear technical ownership, mentoring, and growth inside a company defining the future of communications with AI.
Responsibilities
In this role, you’ll:
- Architect, implement, and maintain scalable data pipelines and feature stores for batch and real-time workloads.
- Build reproducible ML training, evaluation, and inference workflows using modern orchestration and MLOps tooling.
- Integrate event streams from Twilio products (e.g., Messaging, Voice, Segment) into unified, analytics-ready datasets.
- Monitor, test, and improve data quality, model performance, latency, and cost.
- Partner with product, data science, and security teams to ship resilient, compliant services.
- Automate deployment with CI/CD, infrastructure-as-code, and container orchestration best practices.
- Produce clear documentation, dashboards, and runbooks; share knowledge through code reviews and brown-bag sessions.
- Embrace Twilio’s “We are Builders” values by taking ownership of problems and driving them to completion.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- B.S. in Computer Science, Data Engineering, Electrical Engineering, Mathematics, or related field—or equivalent practical experience.
- 4-8 years building and operating data or ML systems in production.
- Proficient in Python and SQL; comfortable with software engineering fundamentals (testing, version control, code reviews).
- Hands-on experience with ETL/ELT orchestration tools (e.g., Airflow, Dagster) and cloud data warehouses (Snowflake, BigQuery, or Redshift).
- Familiarity with ML lifecycle tooling such as MLflow, SageMaker, Vertex AI, or similar.
- Working knowledge of Docker and Kubernetes and at least one major cloud platform (AWS, GCP, or Azure).
- Understanding of data modeling, distributed computing concepts, and streaming frameworks (Spark, Flink, or Kafka Streams).
- Strong analytical thinking, communication skills, and a demonstrated sense of ownership, curiosity, and continuous learning.
Desired:
- Experience with Twilio Segment, Kafka/Kinesis, or other high-throughput event buses.
- Exposure to infrastructure-as-code (Terraform, Pulumi) and GitHub-based CI/CD pipelines.
- Practical knowledge of generative AI workflows, foundation-model fine-tuning, or vector databases.
- Contributions to open-source data/ML projects or published technical presentations/blogs.
- Domain experience in communications, marketing automation, or customer engagement analytics.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - 235,300.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - 249,100.
- Based in the San Francisco Bay area, California: $221,360 - 276,700.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..
Applications for this role are intended to be accepted until May 20th, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.