Senior GTM Systems Engineer

SUMMARY

The Business Systems Team is central to Wiz's operational excellence and growth, ensuring the reliability and evolution of key business systems that support critical functions across the organization. Composed of technical administrators, developers, and analysts, the team focuses on maintaining and optimizing these business systems to drive efficiency and effectiveness. Combining strategic oversight with tactical execution, the Business Systems Team directly contributes to the success of Wiz's core business objectives as the company scales. 

As a Senior GTM Systems Engineer, you will serve as the technical subject matter expert and primary execution point for our Post-Sales and Marketplace ecosystems. Your mission is to drive operational excellence and scalability by owning the technical health, development, and support of our post-sales stack, currently centered on Planhat, Kantata, and Tackle.io. Reporting to the Manager of Sales Systems, you will ensure these platforms are not isolated silos but are seamlessly integrated into our Salesforce core, maintaining a unified data thread from contract signature through to service delivery. You are responsible for building the automated workflows and robust integrations that enable our Services and Success teams to scale, ensuring every data point is accurate, auditable, and ready for high-level reporting.

The ideal candidate is a seasoned technologist and a proactive, hands-on engineer who views automation through the lens of ROI and system reliability. You bring deep technical proficiency across Salesforce Core and possess a sophisticated understanding of how Professional Services Automation (PSA) and Customer Success (CS) platforms must interact to prevent data silos and revenue leakage.

As a technical leader, you recognize that the GTM landscape is dynamic; you possess the architectural mindset to maintain current systems while evaluating how new technologies fit into our evolving scope. You are a practitioner of Agile methodologies, capable of managing complex technical tasks through iterative delivery and mentoring junior team members on best practices. You don't just solve for the immediate requirement; you build with a long-term vision for the ecosystem, ensuring our tech stack remains a competitive advantage.

WHAT YOU’LL DO

• Integration & Data Execution: Act as the primary technical owner for the Salesforce to Planhat and Kantata integrations. You will design, build, and maintain data syncs (leveraging middleware like Workato where necessary), ensuring that health scores, usage data, and customer data flow accurately between systems with robust error reporting.
• Technical Debt & Governance: Open the "black box" of legacy automations within Planhat and Kantata. You will audit existing logic, create comprehensive documentation, and implement optimizations to reduce technical debt and ensure the stack can scale.
• Team Mentorship & Operational Maturity: Serve as a technical mentor to junior admins while driving internal process improvements, including standard operating procedures for documentation, deployment workflows, and technical debt management.
• Cross-Functional Partnership: Partner closely with the GTM Systems & Tools team to translate business requirements into technical solutions, managing expectations and delivery timelines within an Agile framework.
• System Automation: Design and maintain robust configurations within Planhat and Kantata; establish automation standards that bridge the gap between Sales and Post-Sales to reduce manual entry and ensure data integrity throughout the customer lifecycle.
• Advanced Support & Enablement: Provide expert technical support to Global Customer Success and RevOps teams, troubleshooting complex logic issues and ensuring accurate marketplace revenue reporting in Tackle.
• Security & Monitoring: Establish proactive monitoring and observability to identify sync errors early, ensuring the GTM stack remains secure, compliant, and optimized for FAANG-standard business operations.

WHAT YOU’LL BRING

• 5+ years of experience as a GTM Systems Engineer or Business Systems Administrator, specifically supporting high-growth SaaS organizations.
• PSA and CS Tooling Expertise: Extensive experience managing Professional Services Automation (PSA) and Customer Success (CS) platforms (experience with Planhat and Kantata is highly preferred).
• Salesforce Core Proficiency: Deep technical knowledge of the Salesforce platform, including advanced Flow, custom objects, and a sophisticated understanding of the data relationship between CRM and downstream tools.
• API and Connectivity Skills: Strong understanding of APIs (REST) and middleware (e.g., Workato) to facilitate custom connections and remediate limited OOTB error reporting.
• Data Literacy: Proficiency in SQL and an understanding of data warehouse structures (e.g., BigQuery) to reconcile product usage data and ensure data integrity for Post-Sales reporting.
• Systems Stewardship: A security-first and data-integrity mindset with a proven track record of ensuring system architecture remains secure and compliant as an organization scales.
• Automation Mindset: A relentless pursuit of automated solutions to manual GTM processes, especially regarding the transition from "Closed Won" in Salesforce to Customer Onboarding.
• Excellent Communication: Ability to work effectively with functional partners, translating complex technical logic into clear business outcomes and actionable steps.