Senior Technical Enablement Program Manager

This role would require a schedule of 9-6 EST or CST

SUMMARY

The Sr. Technical Enablement Program Manager, Post-Sales is a crucial team member focused on the long-term success of the Post-Sales teams who serve our customers. This role owns the strategy and creation of dedicated enablement programming for our growing and constantly evolving Post-Sales team members, focusing specifically on Support & Advanced Services. You are the owner and conductor of all enablement programming to ensure role efficacy and the steward of deep product expertise. You will work upstream with Post Sales leadership, operations, Product, Product Marketing, CTO, and our enablement teams to ensure that as our processes evolve and product grows, our technical field teams have the deep-dive knowledge required to implement, troubleshoot, and ensure customer adoption and renewal.

WHAT YOU’LL DO

The Architect

• Design programs that ensure customer success: You are the brain and strategic insight building impactful programs that ensure our post-sales team has the product, process, tool, and best practice knowledge and skills needed to ensure customer adoption, high CSATs, and efficient, effective Wiz implementation. From onboarding to ongoing enablement and strategic initiatives, you drive our teams to excellence with measurable, worldwide programming.
• Ensure technical efficacy: Be the voice of the post-sales field on New Product Introductions. You'll rapidly absorb complex architectural changes and translate them into actionable, high-impact technical requirements—answering the essential questions for our post-sales teams: "How do we deploy this?" "How do we troubleshoot it?" and "What are the known limitations?"
• Build the Technical Toolkit: Convert product updates into the "Survival Guide" the field uses every day. This includes everything from implementation playbooks and API documentation summaries to troubleshooting trees and health check checklists.
• Drive Operational Alignment: Partner with key stakeholders in Operations, Strategic Programs, CTO, and Post-Sales leaders directly to ensure global alignment of Support and Services roles, elevating best practices and driving both efficiency and consistency.

The Builder

• Technical Liaison: Serve as the strategic hub between the Post Sales leadership (who defines role-based gaps), technical implementation groups like our CTO organization, the Content Creation team, AI tool builders, and more. Some days will be more Program Management - making sure critical projects that benefit your roles get across the line. Some days will be more enablement - influencing requirements, rapidly prototyping, or whipping up content yourself.  You will translate complex technical workflows into precise content requirements and lab scoping documents for production. You know these roles and their needs intimately. When you’re at your best, our SMEs spend more time with customers and less time on content.
• Facilitate Key Sessions: You’re not just a partner behind the scenes, you are the face of technical enablement programming for your audiences. You lead key enablement sessions, can create a killer deck, and get to know your audience well.
• Lifecycle Knowledge Manager: Working with our content builders and governance teams, you take full responsibility for the key materials needed for your roles to succeed. You will consistently review, refresh, and retire outdated implementation guides and support documentation to ensure our post-sales knowledge base is always current and technically accurate.

The Impact Maker

• Post-Sales Impact: Go beyond delivery by actively measuring the effectiveness of technical enablement. Use support ticket data, implementation success rates, and field feedback to drive constant improvement, optimizing for technical proficiency and quantifiable reductions in escalated cases.
• Stakeholder Consultant: You are the face of and strategic thought leader for technical enablement for our Post Sales audience. You build effective relationships with field leaders, individual contributors, supporting teams, and enablement leadership. You are these teams’ trusted advisor in all aspects of Post Sales enablement.

WHAT YOU’LL BRING

• 5+ years proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management within a fast-paced, high-tech B2B environment.
• Deep Technical Acumen: Mandatory and demonstrable advanced knowledge of Cloud Security principles, implementation architecture, and post-deployment troubleshooting.
• Post-Sales Expertise: Demonstrated experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.
• Executive Engagement: Ability to consult, influence and drive decision making with senior leadership and executives. Strong initiative-taking and project ownership skills.
• Exceptional Program Management: Strong attention to detail with a proven ability to manage multiple complex, cross-functional projects across various timelines. You are a powerful and effective communicator for both executives and individual contributors.
• Architectural Fluency: Strong understanding of how to translate technical product specs and "how-it-works" logic into field-consumable materials (Implementation playbooks, troubleshooting guides, configuration SOPs).
• Exceptional Collaboration: Ability to effectively partner with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership to bridge the gap between "product built" and "product supported."