Sr. Staff Technical Program Manager
Job description
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Sr. Staff Technical Program Manager to join our team. This is a Hybrid (San Jose, 3 days a week) role or Remote role, reporting to the Cloud Operations Manager in the REIS (Reliability Engineering and Infrastructure Services) department. The Technical Program Management team within the Reliability Engineering and Infrastructure Services (REIS) organization is seeking an experienced, highly technical Project / Program Manager to lead complex, internal infrastructure and services initiatives, large-scale Data Center (DC) migrations, and building new cloud environments.
Operating within our cross-functional program management organization, this position functions primarily as an internally-facing, hands-on Technical Project Manager (explicitly distinct from Product Management) responsible for orchestrating cross-functional technical projects across various teams for our cloud infrastructure. The ideal candidate brings a deep technical foundation in server, network, data center operations, building new clouds, and DC migration execution paired with proven hands-on project management expertise.
What you’ll do (Role Expectations)
- Drive end-to-end project management and execution of complex, internal infrastructure, new cloud builds, Data Center (DC) migrations, and cloud services programs/projects—defining project charters, detailed project plans, milestones, deliverables, and tracking execution through to closure
- Partner closely with internal technical teams—including system engineers, infrastructure architects, cloud operations, security, and engineering leads—to ensure seamless project execution and internal stakeholder alignment
- Establish robust project/program management frameworks, project management playbooks, continuous process improvement initiatives, and operational documentation to elevate execution rigor across REIS projects
- Drive proactive risk management, technical dependency tracking, and executive governance across REIS programs—identifying critical blockers early, establishing mitigation plans, and communicating strategic progress to leadership
- Maintain high data integrity across internal operational platforms and PM tools (Jira, Confluence, dashboards, and spreadsheets) to drive transparent, data-informed program decisions
Who You Are (Success Profile)
- You thrive in ambiguity and feel comfortable building the path as you walk it, viewing a dynamic environment not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner with a passion for the mission that fuels your bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who is ambitious for the team, embracing ongoing feedback with candor, clarity, and respect as the truest form of teamwork.
- You are a positive force who approaches hard problems with contagious, constructive energy and a can-do spirit that inspires your team to stay focused on solutions.
- You champion simplicity by distilling complex technical concepts, user needs, and operational challenges into clear, actionable plans and precise communication.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Demonstrated proficiency utilizing operational information systems and PM tools (spreadsheets, dashboards, Jira, Confluence)
- 10+ years of hands-on technical project and program management experience within cloud operations, networking, infrastructure, data center operations, building new cloud footprints, or DC migration initiatives in a SaaS/cloud environment
- Proven hands-on technical project management background working directly with internal infrastructure, servers, networking, and cloud services engineering teams
- Demonstrated experience driving internal-facing cross-functional projects, new cloud deployment initiatives, data center migrations, and infrastructure programs across system engineering, support, product management, and cloud operations
- US Citizenship required
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
What Will Make You Stand Out (Preferred Qualifications)
- Project Management Professional (PMP) or Scrum Master (CSM/PSM) certification
- Hands-on experience leading multi-phase Data Center (DC) migrations, building new cloud infrastructure/footprints, hardware refresh, or cloud migration programs
- Working knowledge and/or understanding of ISO 27001, FedRAMP High, DoD IL5, or related federal compliance standards
#AJ-1 #LI-Hybrid
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.