It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the role:

This is a senior IC role, with a dual mandate, own MA integration delivery for Global People workstreams, and drive program management across Total Rewards initiatives between deals. You will be the connective tissue between strategy and execution, equally comfortable building an integration plan for a Day 1 close and running a complex cross functional TR program.

You will not manage a team. You will lead through influence, structure, and pace. You will work across Corporate Development, HR, Legal, Finance, and IT on the MA side, and across Compensation, Benefits, and HR Technology on the TR side. Both require the same core muscle, the ability to bring order to complexity and hold people accountable without formal authority.

What you will do:

M&A integration delivery

Own end to end program management for People workstreams across concurrent acquisitions, from due diligence through Day 1 and post close.
Build and maintain master integration plans, dependency maps, RAID logs, and milestone tracking across functional leads.
Drive Day 1 readiness, including org hierarchy setup, Workday onboarding, benefits and payroll cut overs, and employee communications.
Serve as the primary integration point between People, TR, Corporate Development, Legal, and IT, translating deal objectives into execution plans.
Prepare and present status updates and escalation briefings for senior leadership.
Lead post close retrospectives and translate findings into repeatable playbooks.

TR program management:

Own program management for cross functional TR initiatives, compensation and performance cycles, platform rollouts, benefits programs, and policy changes.
Build and maintain project plans, track milestones, and surface risks across TR workstreams.
Partner with TR people technology specialists, compensation, performance, benefits, and mobility leads to sequence work and manage interdependencies.
Drive operating rhythm improvements across the TR function, standardizing how programs are planned, tracked, and reported.

Playbook and process development:

Continuously improve both the M&A Global People operating model and TR program management infrastructure.
Document processes, build templates, and reduce reliance on tribal knowledge across both domains.

What Success Looks Like:

8 to 12 years of progressive experience in program project management, HR operations, or management consulting, with meaningful M&A and Total Rewards exposure.
Proven ability to manage multiple concurrent, high stakes programs as an IC without direct reports.
Strong working knowledge of HR systems, particularly Workday, and comfortable navigating org hierarchy, EIB loads, and data integrity issues.
Track record of influencing senior stakeholders and driving decisions in matrixed organizations.
Experience with global integrations preferred, with awareness of cross border employment, works councils, and data privacy, a plus.
PMP or equivalent, a plus.

For positions in this location, we offer a base pay of $148,900 - $260,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Manager, M&A Project Management and TR Program Delivery

Job description

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