It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow is moving from a workflow platform with AI features to an AI platform where agents do the work. That shift only works if the assets, licenses, and costs feeding it are accurate and under control — which is the problem this role owns.

The ITAM Solution Architect leads the technical design and delivery of ServiceNow IT Asset Management solutions for enterprise customers, translating business and financial governance requirements into scalable platform architecture. This role combines deep product expertise with the ability to advise customers on ITAM best practices, license optimization, and asset lifecycle strategy — serving as a trusted technical advisor throughout the engagement lifecycle.

What You’ll Do:

Architect ITAM solutions

Lead solution architecture and design for ServiceNow ITAM implementations, including Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM), and Cloud Cost Management (CCM)
Define data models, integration patterns, and CMDB alignment strategies to support accurate asset lifecycle tracking
Guide customers through discovery-to-normalization data flows and reconciliation processes

Advise and lead

Give customers evidence-based assessments of ITAM maturity, license compliance risk, and cost optimization strategies — grounded in real current-state analysis, not generic best-practice assertions
Partner with delivery teams to ensure architectural decisions are technically sound, scalable, and aligned to customer governance requirements
Identify and proactively surface project risks, scope gaps, and technical debt to engagement leadership and customer stakeholders
Mentor Technical Consultants and Business Process Consultants on ITAM design patterns

Why Join Us

Influence multi-million-dollar transformation programs at the earliest stage.
Work directly with enterprise customers on high-impact ServiceNow and AI-driven initiatives.
Be part of a team that values both outcomes and excellence in delivery.
Competitive compensation, performance bonuses, and clear career growth opportunities.

To be successful in this role you have:

Required

Practical experience applying AI tools like Otto and AI Control Tower to asset management workflows, with the judgement to know where they add value and where they don't.
Experience in IT asset management, software asset management, or related enterprise IT operations roles
Demonstrated experience architecting ITAM solutions in complex, multi-stakeholder enterprise environments
Experience with ServiceNow Discovery and CMDB integration as it relates to asset data accuracy
Executive presence and the ability to engage with stakeholders at all levels.
A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields.
A collaborative, one-team mindset, skilled at working across sales, solution consulting, and delivery organizations.

Preferred

Familiarity with ITAM industry frameworks (e.g., ISO/IEC 19770)

Certifications

Required: CSA and CIS-HAM or CIS-SAM, held or obtained within an agreed window
Preferred: CMA/CTA for architect-track candidates, and ITAM industry certifications (e.g. IAITAM)

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ITAM Solution Architect

Job description

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