It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team Description:

The Data and Analytics (D&A) Product team comprises three major product pillars: Workflow Data Fabric, Workflow Data Management and Workflow Data Apps/Analytics. The team is focused on helping our customers connect, understand and act on their enterprise data. We build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value.

Role Description:

As Senior Manager, Data & Analytics Strategic Operations, you will drive Data and Analytics' most critical cross-functional priorities and strategic initiatives, operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale. You identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage. You operate as an AI-native program manager and strategic operator who thinks strategically but loves getting into details. This is an individual contributor role with full strategic authority and accountability for outcomes.

What you get to do in the role:

Strategic Program Management & Executive Insights:

Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.

Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion.

Establish and report key product and business metrics to drive executive decisions

Analyze trends and data to provide leadership insights.

Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy.

Use AI to enhance program efficiency, decision-making, communication, and risk management.

Data and Analytics Go-to-Market Execution:

Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams.

Identify and resolve critical path go-to-market issues across cross-functional teams

Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines.

Develop and drive Data and Analytics Product Advisory Council (PAC) activities.

Required skills:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms

Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.

Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.

Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives

Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.

Professional certification, such as Project Management Professional (PMP) or equivalent.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Manager, Data & Analytics Product Strategic Operations

Job description

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